Refund & Cancellation Policy

This policy explains how cancellations and refunds work on Adventure Knit. It covers bookings made by tourists, cancellations by tour operators ("clubs"), and what happens in situations outside anyone's control.

By booking a tour through our platform, you agree to the terms described below. If something is unclear, reach out to us at support@adventureknit.com.

You can cancel your booking at any time before the tour starts. The amount you get back depends on how much notice you give. All timeframes are measured from the scheduled tour start time.

All refunds are returned to the original payment method you used when booking. If you paid by credit card, the refund goes back to that card. Processing fees charged by our payment partner (Stripe) are non-refundable.

Sometimes a club needs to cancel a tour. This can happen for several reasons, such as not enough participants, equipment failure, or guide unavailability.

If a club cancels your tour, you are entitled to:

• A full refund of the amount you paid, including any processing fees.
• The option to rebook on an alternative date at no extra cost, if the club offers one.
• A credit voucher for a future booking, if you prefer.

We will notify you by email as soon as a club cancels a tour. You can then choose how you want to proceed.

"Force majeure" means events that no one could reasonably predict or prevent. These include:

• Natural disasters (earthquakes, floods, hurricanes)
• Severe weather that makes the tour unsafe
• Pandemics or government-mandated travel restrictions
• Civil unrest, riots, or political instability
• Strikes or transport shutdowns that affect tour access

If a tour is cancelled due to a force majeure event, neither you nor the club is considered at fault. Here is what happens:

• You will receive a full refund or a credit voucher for future use, at your choice.
• Adventure Knit will work with the club to offer alternative dates where possible.
• If the event only affects part of the tour, you may receive a partial refund for the portion cancelled.

Follow these steps to cancel a booking and request a refund:

1. Go to your bookings page. Log in to your Adventure Knit account and navigate to My Bookings.
2. Find the booking. Locate the tour you want to cancel.
3. Click "Cancel Booking." You will see the estimated refund amount based on the tiered schedule above.
4. Confirm the cancellation. Once confirmed, we process your refund automatically.
5. Check your email. You will receive a confirmation email with the refund details and timeline.

If you have trouble with the self-service option, email us at support@adventureknit.com and we will help you.

We process refunds as quickly as we can. Here is what to expect:

• Adventure Knit processing: 1–3 business days from your cancellation request.
• Stripe processing: 5–10 business days for the refund to appear on your statement.
• Bank processing: Some banks take an additional 3–5 business days to post the refund.

In total, expect your refund within 5–10 business days of cancelling. If you have not received it after 10 business days, contact us at support@adventureknit.com.

If you disagree with a refund amount or believe a cancellation was handled incorrectly, here is what to do:

1. Contact us first. Email support@adventureknit.com with your booking reference number and a description of the issue.
2. We review. Our team will investigate within 5 business days and respond with a decision.
3. Escalation. If you are not satisfied with our response, you may escalate the matter through the dispute resolution process outlined in our Terms of Service.

Please do not initiate a chargeback with your bank before contacting us. Chargebacks slow down the process for everyone and may result in account suspension.

Questions about this policy? We are happy to help.