Refund & Cancellation Policy

Adventure Knit is a marketplace operated by Kanban Technologies LLC. Every tour listed on it is run by an independent tour operator (a "club"). The operator is the provider of your tour; Adventure Knit is not the tour operator and is not a party to the tour contract between you and the operator. We collect your payment securely through Stripe, in US dollars, and pay the operator.

Each operator sets its own cancellation policy. That policy decides how much you get back if you cancel. A policy can include:

• A full-refund window (for example, a full refund if you cancel 30 or more days before departure)
• An optional partial-refund window with a set percentage
• An optional no-refund cutoff close to departure
• An optional fixed cancellation fee deducted from the refund

All bookings are paid in full at checkout. You pay no extra platform or processing fee on top of the tour price, so there is no such fee to deduct from a refund.

You always see the operator's policy before you pay:

• On the tour page, alongside the price and dates.
• At checkout, in the "Cancellation Policy" dialog before you confirm payment.
• In My Bookings, where the exact refund amount for your booking is quoted before you confirm a cancellation.

The amount quoted in My Bookings is calculated from the operator's policy and the number of days left before your departure. It is the amount that is refunded if you confirm.

1. Go to your bookings. Log in to your Adventure Knit account and open My Bookings.
2. Find the booking you want to cancel.
3. Start the cancellation. You will see the exact refund amount for your booking under the operator's policy.
4. Confirm. Nothing is cancelled until you confirm. Once you do, the refund shown is issued to your original payment method.
5. Check your email for a confirmation with the refund details.

If you have trouble with the self-service option, email us at support@adventureknit.com and we will help you.

Sometimes an operator has to cancel a departure, for example because of guide availability or because a minimum group size was not reached.

We will email you when an operator cancels. If the operator offers another departure of the same tour, you can ask to move to it instead of taking the refund.

Some situations fall outside anyone's control, such as:

• Illness, injury or a medical emergency that prevents you from travelling
• Natural disasters or severe weather that make the tour unsafe
• Government travel restrictions, border closures or pandemics
• Civil unrest, strikes or transport shutdowns

If the operator cancels the tour because of such an event, the full-refund guarantee in section 4 applies. If the tour still runs but you cannot travel, the operator's cancellation policy applies. Contact us as early as you can: we will raise your case with the operator, who may agree to a better outcome (such as a larger refund or a new date). These requests are handled case by case, and we cannot guarantee a result beyond the operator's policy.

Refunds go back to the original payment method you used to book. Once a refund is approved, it typically takes 5–10 business days to appear on your statement. The exact time depends on your bank or card issuer.

If you have not received your refund 10 business days after it was approved, contact us at support@adventureknit.com with your booking reference.

If something went wrong with your tour, or you believe you are owed more than the policy quote, here is how it works:

1. Request a refund. Open the booking in My Bookings and submit a refund request explaining what happened.
2. The operator responds. The operator reviews your request and approves, partly approves or declines it.
3. Escalate if you disagree. If you are not satisfied with the operator's response, you can escalate the request. An Adventure Knit admin then reviews the evidence from both sides and makes the decision.

Please contact us before asking your bank or card issuer to reverse a payment. Most problems are resolved faster through the refund request process above.

Filing a chargeback while a refund request for the same booking is still open may lead us to pause your account until the chargeback is resolved.

Questions about this policy? We are happy to help.

This policy is governed by the laws of Wyoming, United States. It should be read together with our Terms of Service. Nothing in this policy limits any rights you have under consumer protection laws that apply to you.