Terms of Service

Adventure Knit is a marketplace. Independent, locally based tour operators ("Operators") list their tours here, and travellers find and book them.

• We are not the tour operator. The Operator plans, runs and is responsible for the tour, its guides, transport, accommodation and safety.
• Your tour contract is with the Operator. We are not a party to it, but we collect your payment on the Operator's behalf and pay them after the tour.
• Tour details come from Operators. We review listings before they go live, but we cannot guarantee every description, photo or itinerary is complete or accurate.
• Listings marked "Sample" are demonstrations created by us and cannot be booked as real trips.

• You must be at least 18 years old to create an account or make a booking. You can book for travellers under 18 (for example your children) if you are their parent or legal guardian and accept these Terms on their behalf.
• Give accurate, current information and keep it up to date.
• Keep your password safe. You are responsible for activity on your account.
• One person, one account. Accounts may not be sold or transferred.
• If you book as a guest, or send us a question through the chat without signing in, we create an account for you with the email you give us so you can manage the booking or conversation. You can delete it at any time.
• If you sign up with Google or Facebook, those services' own terms also apply to that sign-in.

• Prices are in US dollars and include the Operator's price for the tour. We do not add a booking or service fee on top. The price shown when you pay is the price you are charged.
• Payment is taken in full at checkout and processed by Stripe. We never see or store your full card number.
• Confirmation: your booking is confirmed when payment succeeds and you receive our confirmation email.
• Minimum group size: some tours only run with a minimum number of travellers (shown as "Runs with N+ travelers"). If the minimum is not reached, the Operator may postpone or cancel, and you can choose a full refund.
• Discounts, promo codes and points apply only as described when you use them, can't be exchanged for cash, and may not be combined unless we say so.
• Mistakes: if a tour is listed at an obviously wrong price because of an error, we or the Operator may cancel the booking and give you a full refund.

• Each Operator sets its own cancellation policy. It is shown on the tour page and at checkout, and the exact refund is shown in My Bookings before you confirm a cancellation.
• If the Operator has not set a policy, you get a full refund when you cancel at least 7 days before departure.
• If the Operator cancels, you get a full refund of everything you paid.
• If you disagree with an Operator's decision on a refund, you can escalate it to us from My Bookings and we will decide.

Full details: Refund & Cancellation Policy.

Adventure travel carries real risks. Before and during a tour, you are responsible for:

• Choosing a tour that suits your fitness, health and experience, and telling the Operator about anything relevant (medical conditions, allergies, mobility needs).
• Valid passports, visas, permits and vaccinations for every country on your route.
• Travel insurance. We strongly recommend a policy that covers the activities on your tour, medical evacuation and cancellation. We do not sell insurance.
• Following your guide's safety instructions. An Operator may refuse or end your participation if you put yourself or others at risk.

When you send a custom trip request, we share its details (destinations, dates, group size, budget, preferences and any dietary or accessibility needs you include) with Operators who may be able to run it. They see the request, not your name or email. Quotes are offers from the Operators, and a trip you accept is booked and paid like any other tour under these Terms, at which point that Operator receives your booking details.

• Reviews must describe your own genuine experience. No fake, paid-for or incentivised reviews, and no reviews of your own business or a competitor's.
• Published reviews show your first name and last initial (for example "Priya T.").
• We may moderate, decline or remove content that breaks these Terms or the law. We don't remove honest negative reviews because an Operator doesn't like them.
• Some reviews are imported from other travel platforms. They are always labelled with their source.
• You keep ownership of what you post. You give us a worldwide, non-exclusive, royalty-free licence to host, display, adapt (for formatting) and share it in connection with Adventure Knit, including in marketing. This licence ends when the content is deleted, except where it has already been shared or must be kept by law.

You can message Operators and our support team through the platform and attach files. Keep conversations on the platform, don't share card details in messages, and don't send anything unlawful or harmful. We may review messages to provide support, resolve disputes, and prevent fraud and abuse. Attachments are deleted 30 days after a conversation is closed.

• You earn points when a friend you invited completes their first booking. Nothing is earned for sign-ups alone.
• Points are credited after that trip has taken place, and are reversed if the booking is refunded.
• 1 point = US$1 off a future booking. Points have no cash value, can't be transferred, and don't expire while your account is open. They are lost if you delete your account.
• Referring yourself (for example through a second account or the same card) doesn't earn points.
• We may change how many points are earned for future referrals, or end the programme, with notice. Points already credited stay valid. We may cancel points earned through fraud or abuse.

Don't:

• Use the platform for anything illegal, fraudulent or misleading.
• Harass, threaten or abuse travellers, Operators or our staff.
• Contact Operators to book "off-platform" to avoid the platform, or share another person's personal data without permission.
• Scrape, copy or automatically collect data from the platform, or interfere with its security or operation.
• Resell or transfer bookings without the Operator's permission.
• Post content that is defamatory, obscene, discriminatory, or infringes someone else's rights.

The platform's design, software, logos and our own text and images belong to Kanban Technologies LLC or its licensors. Operators own their tour content and photos. You may not copy, reproduce or create derivative works from the platform without our written permission, other than normal personal use of the site.

• You can delete your account at any time in Account Settings (except while a paid trip is still ahead). See our Privacy Policy for what is erased and what we must keep.
• We may suspend or close an account, or cancel a booking with a full refund, if we reasonably believe it involves fraud, abuse, a serious breach of these Terms, or a risk to others. Where the law and safety allow, we will tell you why and give you a chance to respond.

The platform is provided "as is" and "as available". We work to keep it accurate, secure and available, but we don't promise it will be uninterrupted or error-free. To the extent the law allows, we make no warranties about tours, which are the Operator's responsibility.

• We are not liable for injury, illness, loss, damage, delay or expense caused by a tour, an Operator, or their staff or suppliers. Claims about the tour itself are with the Operator.
• We are not liable for indirect or consequential losses (for example lost profits, lost opportunities or missed connections).
• Our total liability to you for any claim about the platform is limited to the greater of (a) the fees we earned from your bookings in the 12 months before the claim, or (b) US$100. This limit does not reduce any refund you are owed under these Terms or the Refund Policy.
• Nothing in these Terms limits liability that cannot be limited by law, such as for fraud, gross negligence or death or personal injury caused by our negligence, or your statutory rights as a consumer.

If you break these Terms or the law, or infringe someone else's rights, and that causes a claim against us, you agree to cover our reasonable losses and costs from that claim. This doesn't apply to the extent the loss was caused by us.

• Please contact us first. Most problems can be sorted out quickly, and for tour issues we can help mediate with the Operator.
• These Terms are governed by the laws of Wyoming, United States, and the courts located there have jurisdiction, except where the law of the country you live in gives you the right to bring a claim or rely on its consumer protections at home.

We may update these Terms. The date at the top always shows the current version. For material changes we will email account holders at least 30 days before they take effect. Changes don't affect bookings already made. If you don't agree, you can close your account before the changes apply.

• These Terms, together with the Privacy Policy, Cookie Policy and Refund Policy, are the whole agreement between you and us about the platform.
• If any part is found unenforceable, the rest still applies.
• If we don't enforce a right straight away, we haven't given it up.
• You may not transfer your rights under these Terms. We may transfer ours to a company that takes over the platform, and your rights won't be reduced as a result.
• Neither of us is responsible for failures caused by events beyond reasonable control (for example natural disasters, war, epidemics or government action), but the refund rights in section 4 still apply.

• Company: Kanban Technologies LLC, operating Adventure Knit
• Address: 312 W 2nd St, Unit #A3553, Casper, WY 82601, United States
• Email: support@adventureknit.com
• Phone: +1 (440) 791-4645
• Contact page: Contact us

We aim to reply within 2 business days.