Privacy Policy
Last updated: 2026-04-17
Effective Date: 2026-04-17
At Adventure Knit, we take your privacy seriously. This policy explains what personal information we collect, why we collect it, how we use it, and what rights you have. We wrote this in plain language so you can understand exactly what happens with your data.
1 Information We Collect
We collect information in a few different ways. Here is a breakdown of the categories:
a) Information You Give Us
- Full name
- Email address
- Phone number
- Payment details (processed by Stripe — we never see your full card number)
- Booking history and tour preferences
- Account login credentials
- Any messages you send to clubs or to our support team
b) Information Collected Automatically
- IP address
- Browser type and version
- Device information (phone, tablet, or computer)
- Pages you visit and how long you stay
- Referring website or link
- Approximate location (country/city level)
c) Information from Third Parties
- Stripe (payment confirmation status)
- Google or social login providers (if you use social sign-in)
- Club operators (booking confirmations and reviews)
2 How We Use Your Information
We use your data for these purposes:
- ✓ To provide our service. Processing bookings, sending confirmations, and connecting you with tour clubs.
- ✓ To communicate with you. Booking updates, policy changes, and support responses. We will not spam you.
- ✓ To improve our platform. Understanding how people use the site helps us make it better.
- ✓ For safety and fraud prevention. We monitor for suspicious activity to protect everyone.
- ✓ To meet legal obligations. Some laws require us to keep records or report certain activities.
3 Legal Basis for Processing (GDPR)
If you are in the European Economic Area (EEA), GDPR requires us to tell you the legal basis for processing your data. We rely on these grounds:
Contract Performance
Processing your booking and providing the service you signed up for.
Legitimate Interest
Improving our platform, preventing fraud, and sending relevant service updates.
Consent
Marketing emails and optional cookies. You can withdraw consent at any time.
Legal Obligation
Tax records, financial reporting, and responding to lawful requests from authorities.
4 Sharing with Third Parties
We do not sell your personal data. We share data only with partners who help us run the platform:
Stripe (Payment Processing)
Processes your payments securely. They receive your card details directly — we only store a token reference. See stripe.com/privacy for their policy.
Email Service Provider
Sends booking confirmations and notifications on our behalf. They only see your email address and name.
Tour Clubs & Operators
When you book a tour, the club sees your name, contact info, group size, and booking details. They need this to run the tour.
Legal & Regulatory Authorities
If required by law, court order, or government regulation, we may disclose data to authorities. We only share what is legally necessary.
5 Data Retention
We keep your data only as long as we need it. Here is our approach:
- •Active accounts: All data is kept while your account is active.
- •Closed accounts: We delete personal data within 30 days, except where we must keep it for legal reasons.
- •Booking records: Kept for 7 years for tax and accounting purposes (required by law).
- •Marketing data: Deleted within 30 days of you withdrawing consent or unsubscribing.
- •Analytics data: Anonymized or deleted after 26 months.
6 Your Rights
Under GDPR (Articles 15–22) and other data protection laws, you have the following rights. To exercise any of them, contact us at support@adventureknit.com.
Right of Access
You can ask us for a copy of all the personal data we hold about you. We will provide it within 30 days, free of charge.
Right to Rectification
If any of your data is wrong or incomplete, you can ask us to fix it. You can also update most of this yourself in your account settings.
Right to Erasure ("Right to Be Forgotten")
You can ask us to delete your personal data. We will do so unless we are legally required to keep it (for example, financial records).
Right to Data Portability
You can ask for your data in a machine-readable format (like JSON or CSV) so you can take it to another service.
Right to Object
You can object to us processing your data based on "legitimate interest." We will stop unless we have a compelling reason to continue.
Rights Related to Automated Decisions
You have the right not to be subject to decisions based solely on automated processing that significantly affect you. We do not currently make such decisions.
How to exercise your rights: Email us at support@adventureknit.com with "Data Request" in the subject line. We may ask for ID verification to protect your account.
7 Cookies
Cookies are small files stored on your device. We use them to:
| Type | Purpose | Can Opt Out? |
|---|---|---|
| Essential | Keep you logged in, remember your cart | No |
| Functional | Remember preferences (language, currency) | Yes |
| Analytics | Understand how visitors use the site | Yes |
| Marketing | Show relevant ads and offers | Yes |
You can manage your cookie preferences at any time through your browser settings or our cookie consent banner. See our separate Cookie Policy for full details.
8 International Transfers
Your data may be transferred to and processed in countries outside your own. For example, Stripe processes payments in the United States and other countries.
When we transfer data internationally, we make sure it is protected by:
- •Using providers that comply with GDPR or equivalent data protection laws
- •Relying on EU Standard Contractual Clauses (SCCs) where required
- •Only transferring the minimum data necessary for the service
9 Children's Privacy
Adventure Knit is not intended for children under the age of 16. We do not knowingly collect personal data from anyone under 16.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@adventureknit.com. We will take steps to delete that information promptly.
10 Changes to This Policy
We may update this policy from time to time. When we make material changes, we will notify you by email or by posting a notice on our website. The "Last Updated" date at the top of this page always reflects the most recent version. We encourage you to review this page periodically.
11 Contact Us
If you have questions about this privacy policy or want to exercise your data rights, reach out to our Data Protection Officer:
You also have the right to lodge a complaint with your local data protection supervisory authority at any time.