Cancellation Policy
Clear, per-tour policies — no surprises
Every Tour Has Its Own Policy
Tours on Adventure Knit are run by independent operators, and each operator sets the refund terms for their tours. You'll always see the exact policy before you pay.
On the Tour Page
Refund tiers (e.g. "Full refund 30+ days before") appear with each tour before you book.
At Checkout
Your tour's cancellation terms are shown again alongside the price before you pay.
In My Bookings
When you cancel, we quote your exact refund amount before you confirm.
When you cancel from My Bookings, we show you the precise refund amount for your booking — based on your tour's policy and your travel date — before you confirm anything.
How to Cancel Your Booking
Log In
Access your account dashboard
Find Booking
Navigate to "My Bookings" section
Request Cancellation
Click "Cancel" and review your exact refund quote
Receive Confirmation
Get email with refund details
Special Circumstances
Emergencies happen. Reach out as early as you can and we'll raise your case with your operator — outcomes beyond the operator's policy aren't guaranteed.
Medical Emergency
Sudden illness or injury preventing travel? Contact support with documentation — many operators accommodate documented medical emergencies beyond their standard terms.
Natural Disasters
If a hurricane, earthquake, or flood affects your tour, we work with the operator on refunds or rescheduling to alternative dates.
Government Restrictions
Travel bans or border closures that make your trip impossible are handled case by case with the operator — reach out as soon as restrictions are announced.
Tour Cancelled by the Operator
If the operator cancels your departure, you are entitled to a full refund of what you paid.
Minimum Group Not Reached
Some departures need a minimum number of travelers to run — the tour shows this as "Runs with 4+ travelers". If that minimum is not reached by the booking deadline and the operator postpones the departure, you get a full refund of everything you paid, or you can move to another date of the same tour free of charge.
Protect Your Trip with Travel Insurance
Adventure Knit doesn't sell insurance. Before you travel, buy a policy that covers cancellation, medical emergencies and the activities on your tour.
See What's PlannedFrequently Asked Questions
Each tour page lists its operator's refund tiers before you book, and the same terms are shown at checkout. After booking, open My Bookings — starting a cancellation shows your exact refund amount before you confirm.
Refunds are returned to your original payment method. Once processed, banks and card issuers typically take 5–10 business days to post the credit.
Rescheduling is up to your tour operator. Contact support or the operator directly (their contact details are in your booking) — many operators are happy to move you to another departure when there is availability.
You receive a full refund of what you paid. We will notify you as soon as a cancellation happens and help you find an alternative departure if you want one.
Departures marked "Runs with 4+ travelers" need that many bookings to be guaranteed. If the minimum is not reached by the booking deadline, the operator may still run the trip, or postpone it. If it is postponed you choose: a full refund of everything you paid (no fee, back to your original payment method) or a free move to another departure of the same tour. Once the minimum is booked the departure shows "Guaranteed departure".
For the full terms, including the default policy when an operator has not set one, refund timing and disputes, see our Refund & Cancellation Policy.
Need Help with Cancellation?
Our support team is here to assist you with your cancellation request
Contact Support