Terms of Service

Last updated: December 15, 2024

Welcome to Adventure Knit

These Terms of Service ("Terms") govern your use of Adventure Knit's website, mobile application, and services (collectively, the "Service") operated by Adventure Knit ("us", "we", or "our"). By accessing or using our Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, booking tours, or using any part of our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you may not access or use our Service. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting.

2. Account Registration and Security

Account Creation

  • You must provide accurate, current, and complete information during registration
  • You are responsible for maintaining the security of your account credentials
  • You must be at least 18 years old or have parental consent to use our Service
  • One person or legal entity may maintain only one account

Account Security

You are responsible for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

3. Booking and Payment Terms

Tour Bookings

  • All bookings are subject to availability and confirmation
  • Tour prices are subject to change until booking is confirmed
  • Special requirements must be communicated at the time of booking
  • Group size limitations apply to all tours

Payment Processing

  • Full payment is required at the time of booking unless otherwise specified
  • We accept major credit cards and approved payment methods
  • All prices are listed in USD unless otherwise noted
  • Payment processing fees may apply

4. Cancellation and Refund Policy

Customer Cancellations

  • More than 30 days: Full refund minus processing fees
  • 15-30 days: 75% refund
  • 7-14 days: 50% refund
  • Less than 7 days: No refund unless extraordinary circumstances

Our Cancellations

If we cancel a tour due to weather, insufficient bookings, or other circumstances beyond our control, you will receive a full refund or the option to reschedule.

5. User Conduct and Responsibilities

Prohibited Activities

You agree not to:

  • Violate any applicable laws or regulations
  • Harass, abuse, or harm other users or tour guides
  • Submit false or misleading information
  • Interfere with the proper functioning of the Service
  • Attempt to gain unauthorized access to our systems
  • Use the Service for commercial purposes without authorization

Travel Behavior

During tours, you agree to follow all safety instructions, respect local customs and laws, and behave in a manner that does not endanger yourself or others.

6. Intellectual Property Rights

All content on our Service, including text, graphics, logos, images, and software, is the property of Adventure Knit or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of our content without explicit written permission.

7. Limitation of Liability

Adventure Knit acts as an intermediary between travelers and tour operators. While we strive to ensure quality experiences, we are not liable for:

  • Actions or omissions of third-party tour operators
  • Travel delays, cancellations, or changes due to weather or circumstances beyond our control
  • Personal injury, property damage, or loss during tours
  • Failure to meet personal expectations or preferences

Our total liability for any claim shall not exceed the amount paid for the specific tour in question.

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our Service, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

9. Dispute Resolution

Informal Resolution

We encourage you to contact us first to resolve any disputes informally. Most concerns can be resolved quickly and to everyone's satisfaction.

Binding Arbitration

Any disputes that cannot be resolved informally will be settled through binding arbitration in accordance with the rules of the American Arbitration Association.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

11. Contact Information

If you have any questions about these Terms of Service, please contact us:

Adventure Knit

Email: legal@adventureknit.com

Phone: +1 (440) 791-4645

Address: Casper, Wyoming, United States

12. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

Acknowledgment

By using Adventure Knit's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.